SHIPPING & RETURNS

Processing Time

All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays. Please allow extra time during peak seasons.

Domestic Shipping

• Standard (5-7 business days): $8.00
• Express (2-3 business days): $15.00
• Overnight: $25.00
• Free shipping on orders over $100

International Shipping

We ship to select countries. International orders typically arrive within 10-21 business days depending on destination. International customers are responsible for any customs duties or taxes.

Tracking

Once your order ships, you will receive a tracking number via email. You can use this to track your package's delivery status.

Return Window

Items must be returned within 30 days of purchase for a full refund. Items returned after 30 days will not be accepted.

Condition Requirements

Items must be in original condition with all tags attached. Worn, damaged, or washed items cannot be returned. Return shipping is the customer's responsibility.

How to Return

1. Contact us at returns@piffcity.com with your order number
2. Receive return shipping instructions
3. Ship item back to us in original packaging
4. Refund processed within 5-7 business days after receipt

Exchanges

If you need a different size or color, we offer exchanges within 30 days. Contact us for exchange instructions.

Defective Items

If you receive a defective item, contact us immediately with photos. We will replace the item at no cost, including return shipping.